Mon Site Bug^®, since 2017

Bug fixing and website repair

Your website has a bug, a white screen, a payment that no longer goes through, a slowness that drives your visitors away. You do not know where it comes from, and meanwhile it does not sell, or it does not respond at all.

We take the fault in hand, whatever the CMS. A technician calls you back within ten minutes, the quote is free, and the approved price does not move.

Callback within ten minutes
Free quote
First hour free
Backup before we touch anything
Fixed price
Not fixed, not billed

or call us on 01 84 20 89 46

Google 4.9/5 across 290 reviews Read the reviews

Broken site

After an update

WordPress

Hacked site

Every CMS

PrestaShop

Slow site

01 / 07 Broken site the sphere opens the assistant · the name opens the page

L'NKBOOT ↗

Mon Site Bug assistant

human takeover within minutes

08:41

What is your request about?

Website repair

What we repair, whatever the platform

The name of the CMS changes, the faults look alike. Here are the eight families that come up most in our tickets, on PrestaShop as on WordPress, Magento or a custom site. If yours is not there, describe it, we have most likely seen it before.

Tracing the origin of a bug on a website

500 error and white screen

The site no longer responds, or shows a blank screen. An error the server hides and its logs tell.

Slow site

Pages that take seconds to display. Rarely the host in the first place, often a module, a cache or images.

Payment and orders

The customer pays, the order does not exist. A carrier that disappears, a cart that empties itself.

Admin locked out

Password refused, page reloading in a loop, address returning 404. None of these requires reinstalling.

Module or plugin in error

Installed, updated or expired, it falls over and takes the page that calls it. We isolate it, fix it or replace it.

After an update

The CMS, a module or the PHP version changed, and the site no longer follows. We find what changed before we go on.

E-mails not going out

Missing order confirmations, silent contact form, messages landing in spam. SMTP, SPF, DKIM, templates.

Hacked site

Redirects, infected files, an added administrator. We clean, we close the way in, we keep watch.

Where to start

Five doors, one address

Something is down Your site is broken, slow or offline 500 error, white screen, payment stuck, back office locked out. We read the logs, trace the origin, fix it. PrestaShopWordPressEvery CMS After an update Website broken after an update A version upgrade, a module, a PHP change by the host. We find what moved before we go on. Security Hacked website, malware removal Redirects, infected files, an added administrator. We clean, we close the way in, we keep watch. Custom work Development and modules A missing feature, a module to adapt, an integration. Priced first, delivered with its report. Prices Our prices, no surprises The quote is free, the approved price does not move, and the first hour is free for new customers.

After your message

Everything happens in your customer area

One ticket per fault, and inside it everything about it: the conversation, the access details, the quote, the invoice, the report. One minute of video to see what it looks like on your side, and a page to discover the interface in detail.

1

The ticket opens in two lines

From the assistant or over the phone. You say what you see, the site address, how to reach you. A technician calls you back within ten minutes, during the day.
2

The conversation stays in the ticket

Questions, answers, screenshots, access details: everything in one place, nothing lost in a mailbox. Access details are used for the duration of the ticket only and deleted at closure.
3

The quote is approved in one click

A fixed price, in the ticket. You approve or you decline. For a first job, the first hour is free and is deducted by itself, no code to enter.
4

You follow the work

The ticket status changes at every step and you are notified. Once fixed, you check on your own site before the ticket is closed.
5

Invoice and report stay within reach

The invoice is paid by card or PayPal from the area, and the intervention report stays attached to the ticket. Six months later, you can still see who did what, and why.

For whom

A bug fixing service for people who make a living from their site

Online stores

A store offline on a Saturday means orders lost every hour. We get sales back first, then we finish the rest. PrestaShop, WooCommerce, Magento, Shopify.

Showcase sites and blogs

WordPress in most cases. A plugin that updated itself, a broken theme, a form that no longer sends anything. We repair without rebuilding.

Agencies and freelancers

You lack the time, or the expert for that CMS. We step in as a subcontractor, under your name if you wish, and the report is addressed to you.

Right now

What we fixed these last days

Drawn from our closed tickets, no names, no addresses. The type of site, the fault, the time between the message and the service being restored.

PrestaShop 1.7 store Update or migration fixed PrestaShop store Payment stuck fixed PrestaShop 1.7 store Catalogue or stock fixed PrestaShop 1.7 store Update or migration fixed PrestaShop store SEO or redirects fixed PrestaShop store SSL certificate or HTTPS fixed PrestaShop 1.6 store E-mails not going out fixed in 16 h 02 PrestaShop 1.7 store Update or migration fixed PrestaShop 1.7 store Hosting or server fixed PrestaShop store E-mails not going out fixed PrestaShop 1.7 store Back office locked out fixed in 16 h 13 WordPress site Back office locked out fixed

4.9/5290 Google reviews

9 369bugs fixed

2 621satisfied clients

2017first job

Since 2017

Website repair, before it was a trade

In 2017, a broken website had nobody to call. Agencies took projects, not breakdowns, and forums answered three days later. Mon Site Bug^® was born from that gap: a service that picks up, looks, and repairs what exists without forcing a rebuild.

Nine years later, the team works every day on PrestaShop stores and WordPress sites, but also on Laravel, Symfony, Magento, and on versions nobody maintains any more. The principle has not moved: we repair what you have, we tell you what lies ahead, and you decide.

We pioneered this kind of service in France, and several brands have taken up the formula since. It changed nothing in the way we work: our customers' requests are what move the service forward, a new fault, one more CMS, a need that keeps coming back in the tickets. That is what keeps us ahead.

Our mascot, for its part, never sleeps, never takes a holiday and catches bugs. We pick up Monday to Friday, 9 am to 6 pm Paris time, at weekends for emergencies, and we let it keep watch the rest of the time.

A bug? Let me have a look. The Mon Site Bug® mascot

Frequently asked questions

What we get asked before a first repair

Eight short answers. For questions specific to PrestaShop or WordPress, each page has its own FAQ.

The quote is free. We take a quarter of an hour to assess the fault and price it, then we give you a fixed amount that you approve, or not. If this is your first job with us, the first hour is free, that is 69 € excl. VAT off the quote. Hourly rates are shown on the prices page.

Most jobs are short and sorted within a few hours. A store that is offline or a blocked payment goes ahead of everything else, and service is restored within the following hours. Heavier work, a migration or a module to rewrite, is scheduled with you.

PrestaShop and WordPress make up most of our tickets, but we also work on WooCommerce, Magento, Drupal, Shopify, Laravel, Symfony and CodeIgniter, as well as on custom-built sites. The only condition is access to the source code.

Yes, that is what makes the work possible. Access details are used for the duration of the ticket only, are not kept beyond it and are deleted automatically from our database at closure. Before the first change, files and database are backed up.

It has never happened yet. If it did, you would pay nothing and leave with the origin of the fault. The price you approve is fixed, whatever the actual duration of the job.

Yes, and first of all for emergencies: a store offline, a payment that no longer goes through, a hacked site. At the weekend, open a ticket or write to the assistant describing what you see: the request is seen, and a technician calls you back, even if it may take a little longer than the ten minutes of a weekday. What is not urgent waits until Monday, and we tell you so straight away, you are not left wondering.

Yes, and it is often necessary. Many faults play out on the hosting side: a PHP version removed, a memory limit, a database quota, a certificate, a DNS record. We work from your panel, cPanel, Plesk, OVH, o2switch, Ionos, Infomaniak or another, and when a ticket has to be opened with the host, we do it on your behalf with the technical details. We also tell you, figures in hand, whether the hosting is to blame before advising you to change it.

Yes. We work as a subcontractor, under your name if you wish, and the intervention report is addressed to you so that you can explain it to your client. Many agencies hand us the faults on CMS they do not practise.

Customer reviews

What they say after the job

Google reviews left after a real job.

We've been working with MonSiteBug for a while now, and it's a real pleasure to be able to rely on them. Their professionalism, exceptional responsiveness, and the quality of their work make our lives so much easier. Whether it's Youssef with his solutions tailored to our needs or the rest of the extraordinary team who provide us with top-notch work, we can truly depend on MonSiteBug and have complete faith in them. Fouad, who handles our support, doesn't just fix the bugs we report to him: as soon as he spots an error or an area for improvement, he takes the initiative and offers us concrete solutions to simplify our daily operations across our entire IT ecosystem. It's this responsiveness and proactive approach that make all the difference. We can tell he truly understands how we work and anticipates our needs rather than waiting to be asked. High-quality technical support combined with a genuine commitment to customer service. Thank you Fouad and the entire MonSiteBug team, we recommend you without hesitation! The Pro Sprayer Team

PRO SPRAYER
3 months ago
Excellent service, quick and efficient repair, very professional!!!

Patrick Doisneau
6 months ago
Super efficient and fast support and execution. Very competent and helpful team. Very reasonable prices. Great experience!

Tea and More Luxembourg
7 months ago
Absolutely perfect. A fatal error on my website following a module update was fixed in under an hour by Youssef and his team. What a pleasure to work with such efficient professionals. I recommend them without hesitation.

Radio Ham Electronic
8 months ago
Thanks to my website bug for their website maintenance and repair service. Another successful fix. And some great advice too.

stéphane Prévot
9 months ago
Excellent! Smooth communication and instant resolution.

Muriel BOUHET
10 months ago

Bug fixing and website repair